Phone Review

The LG Chocolate is a CDMA digital dual-band phone that operates on Verizon’s 800 and 1900 MHz networks. If you are a data junky you’ll be happy to know that the Chocolate supports Verizon’s EV-DO high-speed data network. The Chocolate phone gets great reception on EV-DO here in North Dallas area, beating out the Samsung SCH-a990 by quite a bit and the LG VX8300 slightly. The phone has a maximum of four bars to indicate reception strength on the EVDO and 1xRTTvoice networks respectively. We are in a small pocket where Verizon coverage is below-par and the Chocolate gets 2 bars on EVDO consistently (sometimes jumping to 4 bars) and 1-2 bars on 1x for voice. That’s the best reception on Verizon among the recent phones we have tested. If you are in an area where Verizon has good and great coverage, then you will see full bars on the Chocolate. Call quality is very good and volume is loud. Incoming voice is full and rich, and it sounds great through the loudspeaker thanks to the 3D sound support which will be very useful for conference calls.  

Data transfer on the Chocolate is plenty fast enough for a feature phone. Accessing Verizon’s V Cast service to download music tracks and video seem faster than on the Samsung a990, but not by much. Where you will see the fast speed is getting messages and accessing web sites. The Chocolate has SMS/MMS and web-based email support. The Verizon mobile web portal where you can access your web-based email sites such as MSN Hotmail, ALO Mail and Yahoo! Mail loads very quickly. You can of course access other web-based email accounts by going to the URL directly. The web browser, though a WAP browser, has a few nifty features such as clearing the cache, cookies, history and security features such as encryption. WAP browsers can’t usually give us meaningful DSLReports speed results, and the Chocolate’s WAP browser is no exception. But you don’t get that laboring feeling when the browser is loading a non-WAP page. You still won’t get a close-to-desktop browsing experience on the Chocolate as you would on a smartphone such as the Treo 700w or the Motorola Q or the great browsing experience on the Nokia S60 3 rd Edition phones such as the N73 and the N80, but if you are used to the limited features in some older WAP browsers, the Chocolate will give you a pleasant surprise.

The Chocolate performs most all tasks at a decent speed. Applications launch fairly quickly and V Cast videos play at a good speed. The Chocolate has 50MB free internal memory after loading up 17MB of applications and data. For more storage space, take advantage of the MicroSD slot on the Chocolate which supports the newest SanDisk 2GB MicroSD cards.

The LG VX8500 Chocolate has a 2.2” QVGA screen that’s capable of displaying 262K colors. That’s a large screen for a feature phone. The display is crisp and color saturated which makes the Chocolate a great device for showing off photos and video.

The Chocolate doesn’t come with any games but the large display, good number keypad and the good quality loudspeaker actually make the phone a very decent gaming machine. Current hot games such as Ratchet &Clank: Going Mobile, Super KO Boxing and Dig Dug all run well and are enjoyable to play. For more games use the Get It Now app on the phone to purchase games in the library.

The biggest star on the Chocolate in the entertainment department is the music. The phone comes with a feature-rich music player that has not only basic features such as playlists, shuffle, repeat but also some advanced settings such as effects including Rock, Concert Hall, Jazz, 3D Surround and more. The music player can play MP3 and WMA files and you can use your music tracks as your alarm clock alerts. If a call comes in when music is playing, the Chocolate will gracefully pause playback automatically and the call will route to your headsets directly. When the call ends, the music will automatically resume playing from where it stopped when the call came in. Very smooth operation! To get music you can either rip it from CD or buy it from Verizon’s V CAST service. If you rip a lot of CDs, it makes sense to buy the V CAST essential kit from Verizon as it comes with the software for ripping CDs and the USB cable which makes transferring songs to your phone a breeze. It is super easy to buy music from Verizon’s V CAST and you can build a large music library quickly if you have the cash to buy the tracks ($0.99 per song if you buy from a PC or $1.99 over the air to your phone directly). V CAST has a preview feature that plays snippets of tracks before you buy. The 3D sound quality is very crisp and loud by phone standards with good track separation and full bass. Even the loudspeaker on the phone sounds pretty decent for music playing. To store music, you can take advantage of the MicroSD slot that supports up 2GB capacity cards. We did experience one bug though: when you have tracks on the memory card they will show up on your playlists; but if you take the memory card out and try playing the tracks stored on the card from the playlist it will crash the phone every time.

The video quality is good on the Chocolate as well. V CAST videos are watch-able and generally play in better quality than MobiTV. Video and audio are still out of sync in most cases, but the performance is above average among EVDO feature phones.

The LG Chocolate has integrated Bluetooth v1.1 that supports Bluetooth headsets and car kits with both Headset and Hands-free Profiles. Handy feature when you don’t want to mess with the touch pad and just want to make phone calls via headset. Bluetooth on the Chocolate also supports Serial port profile, Dial UP Networking (DUN) which enables you to use the phone as a modem and take advantage of the EVDO high-speed data (Verizon has an additional charge for this feature), and Object Push profile for pushing vCards only (other file types not supported). One pleasant surprise the Chocolate gives us is the A2DP support in its Bluetooth profiles. This means you can pipe stereo sound to  Bluetooth stereo headsets wirelessly, a feature very few phones in this class currently have.

We tested the Chocolate with the Cardo’s scala 700 Bluetooth headset and the Plantronics Pulsar 590A Bluetooth stereo headphones. They both paired with the Chocolate with ease and both had great sound quality with the phone. Voice was clear and loud through the scala-700 and range between the Chocolate and the scala is one of the best we’ve seen (over 20 feet). Listening to music through the Plantronics Pulse 590A wireless stereo headset is a joy as the quality of the music is great and volume loud.

Bluetooth doesn’t use much power on the Chocolate and didn’t drain the battery significantly. Of course you will always have longer battery life if you keep the Bluetooth radio off, but that’s a trade off worth making in this case.

The Chocolate comes with a standard 3.7v Lithium-Ion battery (model: LGLP-AGKM) that’s 800 mAh in capacity. The battery is integrated with the battery door and is secured by a latch that makes taking the battery in and out very easy. 800 mAh seems like a reasonable and common capacity for an EVDO feature phone, but the battery runs down faster than we expected and cripples the phone a bit as a great music and multimedia phone. The battery drained 3/4 of its power when playing music only with screen shut off for 5 and ½ hours. If you make calls for 10 minutes, play music for 20 minutes, take 8 photos and 1 short video and view the images and video for about 20 minutes, your battery will do down 25%. That’s not great battery life, but not too atrocious. If you use the Chocolate to connect to V Cast and browse the music selections, download tracks and watch video, the battery goes down really fast. Should you need extended runtimes, get another battery or buy an extended battery that’s 1200 mAh from Verizon for about $50.

The Chocolate comes with the basic PIM applications including Contacts, Calendar and Notepad. The address book can save up to 500 contact entries and each entry can store five numbers, two email address, a photo ID but no street address fields. You can also assign up to 98 speed dial entries. The calendar offers monthly view, weekly view and event view and alarm and repeat options for each appointment. In addition to the PIM apps you will also get Voice Command, Calculator, Alarm, World Clock and more.

For messaging, the Chocolate has support for SMS, MMS (PIX and FLIX in Verizon lingo), web-based email and mobile IM which utilizes test messaging and offers easy sign in to Yahoo, MSN and AIM.

Aside from the applications on the phone, you can access a variety of services offered on Verizon’s web portal. Anything from getting news, traffic and weather to reading online magazines, getting stock quotes sports scores and even directions from the VZ Navigator service. Most of these info and services are free, but advanced services such as VZ Navigator which allows you to enter address/POI and gives you turn-by-turn directions via voice and visual will cost you money. There are also downloadable applications other than the entertainment content, but the selection of these business and utility apps is still small compared to the huge library of music, video and TV clips V CAST has to offer.

The LG Chocolate is a serious fashion phone with great music capabilities. It’s not a smartphone but it does a great deal more than some other fashion and feature phones such as the Motorola RAZR. Its smooth look and the innovative touch-sensitive controls should earn LG some credit on design and the ability to take a chance at doing something new and different. If you are in the market for a cool looking feature phone, give the Chocolate a shot.

Pro: Attractive design that will turn heads. Great EV-DO reception in all levels of coverage areas and voice calls have nice quality and great volume. Nice screen and good 3D sound for multimedia that’s enhanced by the V CAST services. Reliable Bluetooth connectivity and A2DP support is a big plus for a music phone. The MicroSD card allows for an ample 2GB of memory expansion which isn’t something you can say about every feature phone.

Con: The touch-sensitive controls will take some getting used to and the Call End button separated from Call Send button will throw off some long-time cell phone users. Battery life could be better, especially for a music phone.